Explore our seamless ordering process and exceptional support services at Village Support. Find answers to your questions and navigate through our user-friendly platform for a stress-free shopping experience. Your satisfaction is our priority!
Our ordering system does not allow us to add items to orders that have already been placed. We are also not able to combine multiple orders, as this can create issues for our fulfillment centre and increase the chance of errors. The best thing to do
Our current order fulfillment lead time is 2 business days. This means that from the time we receive your order to when the carrier picks it up, will take 2 business days. The busy season runs from August to December, and processing times may increas
While we prefer our customers to place their own orders online, we do accept call-in orders. This is normally reserved for our clients without internet access or those who have extreme difficulty navigating the internet. Please note that our phone nu
Absolutely - first, please double-check that your personal information is entered correctly in the checkout page, especially your postal code. If you are still having trouble, reach out to us using our Contact Us page or start a live chat on our webs
Unfortunately not, sorry about that! All of our products are packaged in advance in order to make our pick-and-pack operation flow more efficiently. We work very hard to maintain inventory levels on all of our products. However, there may be occasion
The best and most efficient way to receive your order ASAP is to place your order as soon as possible. Here at Village Craft and Candle, we consider all of our customers important. From home crafters to bulk buyers, every order is a priority and is p
We have over 800 products from many suppliers, and maintaining consistent stock levels is an ongoing effort. We place orders with our suppliers on a regular basis and work very hard to maintain our stock levels. Our Fragrance Oils are processed on a
First, confirm that you have entered your email address correctly into your account. If you email address is correct, please check your junk/spam folder. If you still cannot find a confirmation, please reach out to us using our Contact Us page.
Unfortunately no. Our fulfillment partners do not currently offer pick-up options at their facility, and at this time we can only offer shipping options. We apologize for any inconvenience this may cause, but we hope to expand to offer in-person pick
Often times if you can't find the email confirmation for your order, or aren't able to find the order on your account, it may be that the order was placed under a different email, or perhaps the correct one but with a typo. The best thing to do would
For any out-of-stock items you're interested in, we endeavor to replenish inventory as quickly as possible. Estimated restock dates for specific products are updated regularly, and you can sign up for email alerts on the individual product pages to r
Our customer service team is able to make adjustments to orders prior to shipping, within specific timeframes. Whether it's altering the quantity of a specific item, changing the scent of a product, or even swapping one type of wax for another, we ca
We understand that sometimes address details must be corrected after an order has been placed. If your order has still not been dispatched, we are happy to update the shipping address for you. Orders are generally fulfilled on the 2nd business day af
Placing an order on our website will automatically enrol the email address used on that order as an account on our store. We are able to change the email address associated with your account, as long as the address it's being changed to has not previ
If you've found yourself with two separate accounts at our shop, don't worry – merging them is a straightforward process. Upon request, we can combine both accounts into one which will allow you to access all of your order histories and accumulated r
Updated: December 11, 2024. All Products have been received from the expected shipment. Thank you for your patience!. The Canadian Union of Postal Workers (CUPW) has started a national strike. Canada Post’s operations will be shut down for the durati
As the holiday season approaches, we want to ensure that your shopping experience is seamless and satisfying. To help you plan your purchases and shipments, please take note of the following important information regarding our holiday closures and sh