Email Support - Responses typically within 1 Business Day. 
Customer Support hours are Monday-Friday, 9am-5pm EST

Home

Resources 

Village Craft & Candle Support

Village Craft & Candle Help Centre

I'm new to candle making and I don't know where to start, can someone help me?

I'm having some problems with my candles, can someone help me troubleshoot?

How do I choose the right wick for my candles?

Which of your soy waxes can be used in molds?

Do you have any waxes that can be used for molded candles?

Is there somewhere I can connect with fellow candle-makers?

What are the best soy waxes for candle molds and are they available without paraffin?

Will you be restocking palm wax and air freshener blanks?

Candle Making 101

How can I smell your fragrance oils before I purchase?

Can I buy fragrance oil in bulk?

I don't like the smell of the fragrance oil I bought, can I return/exchange/get a refund for it?

Are your fragrance oils vegan and cruelty free?

What is a "Flashpoint" and how does it relate to candles?

What are Phthalates?

What are parabens?

Why isn't my 450ml bottle filled to the top?

Why are some bottles of the same fragrance darker/different colour than others?

What is an SDS sheet?

Can I request an IFRA or SDS for a fragrance before purchase?

What does it mean when a fragrance is 'reformulated'?

What kind of considerations should I take with oils that have low flashpoints?

Fragrance Oil

Can I add something to my existing order?

How long will it take to process my order?

I'm not able to place my order online, can I call my order in?

I'm having an issue completing my order, can someone help me?

Can I buy multiple smaller quantities of a product for the price of the larger quantity?

I need my order ASAP! Will you rush my order?

Products that I want are out of stock, when will they be back in stock?

I placed an order, why didn't I receive an order confirmation?

Can I pick up my order to save on shipping costs?

Why can't I find my order?

When will out-of-stock items be restocked?

Can I change my order before it has been shipped?

Can I change the shipping address for my order if it hasn't been dispatched yet?

How do I update the email associated with my account?

How can I merge two accounts that I have with your online shop?

Labour Disruptions - November 2024

Holiday Fulfillment Schedule 2024

Ordering Process & Support

What payment methods are accepted?

What is Sezzle?

What is Splitit?

Payments & Providers

How much is shipping?

When is your shipping department open?

If I order today and pay for 1 day shipping, will I get my order tomorrow?

Why does it say you don't ship to my location?

My order says that it has been shipped, why did I not receive tracking information?

My order arrived damaged or incomplete, who do I contact about this?

Do you ship outside of Canada?

Where do you currently ship to?

Shipping & Fulfillment

What is your return policy?

I don't like the smell of the fragrance oil I bought, can I return or exchange it?

I received the wrong item in my order, how do I return it and get the correct item?

What happens if items in my order are incorrect or missing?

Returns & Exchanges

How and when can I speak to a customer representative?

Do you have a physical store I can visit?

What are your Holiday hours for 2023?

Hours of Operation

What is VCare Shipping Protection?

How does VCare work?

How does Village process refunds or reorders with VCare

When Should I File a Claim?

What if My Order Never Arrives or is Stolen?

What if My Order Arrives Damaged?

How Do I File a Claim for my Lost, Damaged, or Stolen Order?

What are VCare's Terms and Conditions?

What if I choose not to take VCare, and my order arrives damaged?

VCare Shipping Protection

What is VShip?

What shipping carriers are used with VShip?

Why is VShip not free on my order of over $599?

VShip Program

Where are you located?

About Us

What is the MyVillage Loyalty Program?

How many points do I earn by making purchases?

How do I redeem my points for discounts?

How do I redeem my reward points if I'm having issues logging in?

Do you offer an Affiliate program?

MyVillage Loyalty Program

How to Make Your Own Room Spray with Essential Oils

How to Make Your Own Room Spray and Diffusers with Fragrance oils

What is the shelf life of the bases?

Are the bases clear or cloudy?

Which Diffuser vessels come with a lid or stopper?

Aromatics and Diffusers

Discover the art of candle making with our comprehensive Candle Making 101 guide. Learn essential techniques, tips, and tricks to craft beautiful, fragrant candles at home. Unlock your creativity today!

Explore our in-depth Candle Fragrance Oil Guide to elevate your candle-making experience. Uncover the secrets to selecting, blending, and using the perfect fragrance oils for creating captivating, aromatic candles that delight the senses.

Explore our seamless ordering process and exceptional support services at Village Support. Find answers to your questions and navigate through our user-friendly platform for a stress-free shopping experience. Your satisfaction is our priority!

Explore our extensive guide on Payment Providers, designed to help you understand and choose the best options for seamless and secure transactions. Empower your business with trusted payment solutions today!

Explore our detailed Shipping & Fulfillment guide to understand the ins and outs of our seamless order processing, reliable delivery, and efficient tracking system. Enjoy hassle-free shopping and timely deliveries with Village Support.

Find detailed information on eligibility, timelines, and step-by-step instructions to ensure a hassle-free experience when returning or exchanging your purchases.

Find our business hours and availability at this link. Stay informed on when you can reach out to our dedicated team for support, inquiries, or assistance with your needs. Your time matters to us!

VCare is an order support solution that provides our customers with fast and efficient resolutions for any concerns they may have with their orders. Whether it's damage, loss, or stolen items, customers can now send their concerns directly to Village

Supporting our line of Home Aromatic room spray and diffuser products

All articles

Categories