Labour Disruptions - November 2024Updated 4 months ago

Updated: December 11, 2024

All Products have been received from the expected shipment. Thank you for your patience!

The Canadian Union of Postal Workers (CUPW) has started a national strike. Canada Post’s operations will be shut down for the duration of a national strike. It is for this reason that we have made the decision to temporarily disable Canada Post shipments in our store. Until further notice, we will be offering UPS and Canpar only as delivery carriers. 

What if my order has already been dispatched, or is in transit, during the labour stoppage?

Unfortunately, items that have already been dispatched to Canada Post are no longer under our care and control, and we ask for your patience and understanding as we navigate this challenging time. Our Customer Support agents do not have any additional care and control, information, estimates, or timeframes for the completion of the delivery or resolution of the labour dispute. Please refer to the Canada Post website for more information. 

What if I need my order sent to a PO Box?

Since Canada Post is the only carrier authorized to deliver to PO Boxes, we unfortunately will not be able to fulfill any orders placed to a PO Box at this time, we sincerely apologize for the inconvenience. We would highly recommend selecting a street address instead, in which UPS or Canpar will be able to complete delivery. 

When will the LUX, Element or Terra jars become available?

They're available now! 

For any other questions or concerns, please reach out to us using our Contact Form.