Explore our detailed Shipping & Fulfillment guide to understand the ins and outs of our seamless order processing, reliable delivery, and efficient tracking system. Enjoy hassle-free shopping and timely deliveries with Village Support.
Your shipping price is based on the weight of your order, and where it is being shipped to, with heavier products like Waxes accounting for higher shipping fees. You can get a shipping quote by creating an account and adding all the items you would l
Orders are processed Monday to Friday from 9am to 5pm. We are closed on weekends and holidays. If you place your order outside of our shipping hours, your order will be received on the next business day.
All orders with Village Craft and Candle are subject to a 2 business day fulfillment lead time before dispatch, regardless of the shipping speed selected. Choosing to pay extra for a faster shipping service only affects the time from when the carrier
We ship all over Canada and the United States. Please note that P.O. Box orders can only be shipped via Canada Post, as UPS requires a physical address for accurate shipping rates. On occasion, our shipping app will be in the process of updating and
Please allow 24 hours from when your order has been marked as "shipped" for your tracking number. If after 24 hours you still haven't received a tracking number, please check your junk/spam folder. If your tracking information isn't in your junk mail
If your order arrives with damaged products or without some of the items you purchased, reach out to us on our Contact Us page right away. Please include a photo of any damaged items as this will help to expedite the reship or refund process. If you
Yes! We currently offer shipping to the United States, with plans to expand to additional countries in the near future. The store should automatically offer a U.S. shopping experience to you, should your location be within the U.S.
We currently offer shipping for our products within Canada and the United States. We're working on opening up shipping options for the rest of the world in the future, stay tuned!